We offer refund and/or exchange if the product/s you have received does not fit with your Caravan. We ask that you take care in choosing your product/s as they are custom assembled to your Caravan and keycode (for additional products). If you are unsure, please speak with our team prior to your purchase.

For change of mind, we do charge a restocking fee of $50 plus freight – to cover the cost of making the items originally chosen for purchase (valid within 1 month of purchase).

Your item/s must be unused and in the same condition that you received it.

Return shipping at the cost of the customer.

Returns and refUnd policy

Our turnaround time for orders and shipping is approximately 1 week. We use Australia Post as our shipping carrier and delivery standard is 3 - 7 days.

Our shipping fee is based on weight of your order. Once the order is shipped you will receive tracking information via email (provided you have entered an email on check out for online purchases).

For express shipping options - please speak with the office team at The 1Key Company.

SHIPPING POLICY

WARRANTY

1Key Products come with a 12 month full manufacturer warranty.
TALON comes with a Lifetime Warranty.
Covers defects in materials or broken components under normal use. 

Please report any product issues to 1Key via email or phone so that we can remedy ASAP.

To ensure smooth operation of locks we recommend lubricating locks every 3 - 6 months with a Lanolin based lubricant like Inox NOT WD40 or graphite which can cause the lock to get sticky.